ScotiaConnect Merchant Services & POS Systems

POS Terminal Solutions

ScotiaConnect's merchant services division deploys countertop, wireless, and mobile POS terminals that accept Visa, Mastercard, American Express, Interac Debit, Apple Pay, Google Pay, and contactless payments. The hardware is provided on a lease or purchase basis, and includes PCI-DSS compliant encryption that protects cardholder data from the moment of tap-to-terminal contact.

The Clover family of devices — Clover Flex (handheld), Clover Mini (counter), and Clover Station (full POS system) — integrates payment processing with inventory management, employee scheduling, and customer loyalty programs. For businesses that need more than a simple payment terminal, Clover transforms the checkout experience into a full business management platform.

All transaction data flows to ScotiaConnect's merchant reporting dashboard, where you can view daily settlement totals, chargeback alerts, and fee breakdowns. Settlement occurs overnight, meaning card transactions processed today appear in your Scotia business account tomorrow morning.

E-Commerce Payment Gateways

For online retailers, ScotiaConnect provides hosted payment pages and API-based gateway integration. The hosted payment page redirects your customer to a Scotiabank-branded secure checkout, which handles PCI compliance on your behalf. API integration gives you full control over the checkout experience, embedding payment fields directly into your website's design.

The gateway supports recurring billing for subscription businesses, tokenization for repeat customers (so card numbers are never stored on your servers), and 3D Secure 2.0 authentication to reduce fraud chargebacks. Currency conversion for international sales is handled automatically, with CAD settlement regardless of the customer's payment currency.

Interchange-Plus Pricing

ScotiaConnect offers interchange-plus pricing for merchants processing above $10,000 per month. Under this model, you pay the actual interchange rate set by the card networks (Visa, Mastercard) plus a fixed margin negotiated with Scotiabank. This is the most transparent pricing model available, because every transaction is itemized by interchange category.

For smaller-volume merchants, a flat-rate pricing plan provides simplicity: one percentage rate applies to all transactions regardless of card type. Your Scotia Connect advisor can model both pricing structures against your actual transaction mix to determine which approach delivers the lowest effective rate.

Chargeback Management

Chargebacks are an unavoidable aspect of card acceptance, but ScotiaConnect's chargeback management portal helps you respond effectively. When a chargeback is filed, you receive an immediate notification with the dispute details. The portal guides you through the evidence submission process, including uploading delivery confirmations, signed receipts, and correspondence records.

For businesses with high chargeback ratios (typically above 1% of transaction volume), ScotiaConnect's fraud prevention team conducts a root-cause analysis and recommends process improvements — better delivery tracking, clearer refund policies, or enhanced 3D Secure implementation — to bring the ratio below network thresholds.